Descriptions of Features
TTY to Voice
A TTY user calls into Alaska Relay and types his/her conversation to a CA who
then reads the typed message to the Voice user (hearing person). The CA relays
the hearing person's spoken words by typing them back to the TTY user.
French to French; French to English Translation
Alaska Relay offers French Relay Service. TTY users can type in French and the
conversations will be relayed in French to the called party. TTY users can also
request French to English or English to French translations via relay. To make
a French Relay call, dial Alaska Relay (1-800-866-8950) and instruct the
operator how you want your call translated.
Spanish to Spanish; Spanish to English Translation
Alaska Relay offers Spanish Relay Service. TTY users can type in Spanish and
the conversations will be relayed in Spanish to the called party. TTY users can
also request Spanish to English or English to Spanish translations via relay.
To make a Spanish Relay call, dial Alaska Relay (1-800-981-9743) and instruct
the operator how you want your call translated.
Voice to TTY
A voice user calls into Alaska Relay and speaks his/her conversation
to a CA who then types the message to the TTY user. The CA relays the TTY
user's typed message by voicing it back to the Voice user.
Hearing Carry Over (HCO)
HCO allows people who are speech disabled to use their hearing
abilities to listen directly to their party. The CA voices the typed responses
from the HCO user to the hearing person, who then speaks directly to the HCO
user without CA interaction.
HCO to HCO
HCO users can communicate with other HCO users through Alaska Relay.
The CA reads the typed message from the HCO user and voices to the other HCO
user who listens and then types his/her response back in the same manner.
HCO to TTY
HCO and TTY users can communicate with each other through Alaska Relay. The HCO
user types directly to the TTY user. The CA voices the TTY user's typed message
to the HCO user.
Voice Carry Over (VCO)
VCO allows deaf or hard-of-hearing people who prefer to use their own voice to
speak directly to the party they are calling. The CA will type the voice
responses back to the VCO user who reads the typed message across the TTY
screen. Alaska Relay also provides VCO with privacy, where the CA will not hear
the VCP caller speaking through TRS.
VCO to HCO
VCO users can communicate with HCO users through Alaska Relay. The VCO user
speaks directly to the HCO user and the HCO user types their response directly
to the VCO user.
VCO to TTY
VCO and TTY users can communicate with each other through Alaska Relay. The VCO
caller uses his/her voice to speak, which is typed by the CA, to the TTY user.
The TTY user types directly to the VCO user, who reads the typed message across
the TTY screen, with no CA interaction.
VCO to VCO
VCO users can communicate with other VCO users through Alaska Relay. The CA
listens to each VCO users' spoken words and types for the parties at both ends.
Two-line VCO provides a "real-time" conversation between the VCO and Voice
users. With two telephone lines (one with conference calling capabilities) the
VCO user speaks directly to the Voice user on one line while the other line is
used to receive the CA's typed responses from the Voice caller. This occurs
without saying "GA" and allows two-way uninterrupted conversation; it provides
a more natural flow of conversation.
Speech to Speech
Speech to Speech allows customers with speech disabilities to use their own
voice, while utilizing the assistance of specially trained CAs to make their
calls. When spoken words become difficult to understand, the CA assists
verbally, making communication between both parties as clear and personal as
Speech to Speech Spanish
Dedicated STS toll-free access for Spanish speech disabled customers who prefer
to use their voice, with assistance from the Spanish CA if necessary, to
communicate with the called party.
800/900 Pay Per Call
Alaska Relay provides a toll-free 900 number which connects relay callers to
any 900 or 800 Pay Per Call services. The caller is responsible for direct
Answering Machine Retrieval
TTY users can request Alaska Relay to retrieve voice messages from their
answering machines (single-line).
To request AMR, type "ANS/MACH RETRIEVAL (AMR) GA". The CA will respond "PLS
PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA". Place your handset
above the answering machine speaker and play the recorder. The answering
machine light indicator or number(s) will show that all messages have been
retrieved. Then place the handset back on the TTY and type "GA". The CA types
the messages back to you.
Automatic Number Identification Permanent Branding
Customers may request relay to permanently brand their call type. This can be
done through the on-line personalized profile or by calling Alaska Relay
Directory Assistance (DA)
Customer Database is a service for relay users to enter specific information
into their customer profile. When a profile is established, the information
will be activated automatically on the CA screen, which expedites the call
set-up and indicates user's preference for processing their calls. Your
personalized profile can be accessed online, or by calling Customer Service.
Directory Assistance for both local and long distance numbers is provided
through Alaska Relay. Provide relay with area code and name of business or
person. When number is obtained, the caller may place the call through relay or
Carrier of Choice (COC)
In case of emergency, TTY users should call the TTY equipped 9-1-1 center or
emergency services center in their community directly. Customers should verify
the TTY emergency phone numbers in their area.
Utilizing 9-1-1 through Alaska Relay, the CA will transfer
automatically/immediately to an appropriate Public Safety Access Point (PSAP)
Coin Sent Paid (TTY Pay Phone)
CSD passes the caller's preferred long distance carrier at its regional or
state access tandems. The carrier is responsible for message tariffs, discount
rates if any, and billing to the end users. Callers can request their preferred
carrier, if not Sprint, for each relay call or register the carrier information
into their Customer Database profile. If no preferred carrier is given, the
long distance carrier will be defaulted to Sprint.
TTY users may use a coin TTY payphone to place a call through Relay Alaska. All
local calls are free of charge, and alternate billing options are available for
toll calls (long distance).
Deaf-Blind Pacing (Slow Typing)
Relay calls placed through Alaska Relay will provide the calling party number,
or Caller ID information for all local and most long distance calls.
Alaska Relay has ability to slow the transmission of data to Deaf-Blind users.
The default speed is 15 words per minute and the speed can be increased at the
caller's request in 5 words per minute increments.
Last Number Redial
From any international location outside the United States, callers can reach
Alaska Relay through the International inbound number, 605-224-1837.
Alaska Relay Customer Service
Callers may request the CA to redial the last number. Alaska Relay platform
stores the last number dialed, which can be dialed again upon the caller's
Customer service is available to assist with TTY calls or to receive customer
suggestions, comments and complaints. When calling about a specific incident,
please remember to provide the CA's identification number, date and time of
call. Or, for assistance during a relay call, callers may ask to speak to the
Alaska Relay offers Ultratec Turbo Code to relay users. This feature allows
users to send information at the same speed it is typed, resulting in a more
natural flow of conversations and the ability to interrupt one another.