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Please, Don't Hang Up.

It may be the most important call of the day!

                

People with hearing and speech disabilities use the phone
like everyone else – to find out about a product, make an
appointment, reach a teacher, call a parent with a birthday
party invitation, or simply to be neighborly.

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is Alaska Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

                         

These hang-ups are frustrating for deaf, hard-of-hearing, deaf-blind, and speech-disabled callers, and may lead to a loss of business and bad customer relations for the business or organization being called.

The “Please, Don’t Hang Up” Campaign consists of presentations throughout the state by the Relay Service outreach staff and a public service announcement on both TV and radio, as well as printed material.

                                                                

If you have experienced a hang-up when placing a relay call, you may click the Online Report button above to complete the Hang-up Incident form online. An Alaska Relay representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint. This is done in an attempt to better inform that party about the relay services and to convey the message, “Please, Don’t Hang Up. It may be the most important call of the day!”

Help Alaska Relay increase awareness and get the message out there about the “Please, Don’t Hang Up” Campaign.

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