Customer Database Profile

Place calls faster on your preferred long distance carrier or call set up every time.

A Customer Database Profile stores an individual relay user's call preferences, expediting call processing.

  • ·   Frequently dialed numbers
  • ·   Emergency numbers
  • ·   Preferred carrier of choice
  • ·   Customer notes
  • ·   Many other preferences

The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

Below are three ways of obtaining and filling out your Customer Profile form:

1) Customer Profile Form Online: Click here to type your profile form online and submit to Alaska Relay Customer Service.


2) Customer Profile Form PDF: Click here to download the Customer Profile form

After you finish filling out the form, please mail it to:

·  Sprint Relay Customer Service

  1. E-mail: Sprint.TRSCustServ@sprint.com

  2. Fax: 877-877-3291

  3. Address: P.O. Box 29230, Shawnee Mission, KS 66201-9930


3) Contact Alaska Relay Customer Service

You can set up your Customer Database Profile by contacting Alaska Relay Customer Service at 800.676.3777. Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.


If you have questions or need assistance, contact Sprint Relay Customer Service:

Voice: 800-676-3777
Speech-to-Speech: 877-787-1989
TTY: 800-676-3777
Voice Carryover: 866-931-9027
Spanish: 800-676-4290
E-mail: Sprint.TRSCustServ@sprint.com